S.E.A View Travel Group

Privacy policy

Last updated: November 2026

1. Who we are

S.E.A VIEW TRAVEL GROUP COMPANY LIMITED, enterprise and tax code 0402359254, 3rd Floor, PVcomBank Building, 2 30/4 Street, Hoa Cuong Ward, Da Nang, Vietnam (“we”), is responsible for the personal data described in this policy. It covers this website, our quote and booking pages, and our communication with travellers and partners. Questions about this policy can be sent through our contact page. Travellers can also ask the travel consultant handling their booking.

2. What we collect

  • Contact details: name, phone, email, and anything you send through a form, WhatsApp or email.
  • Trip details: dates, destinations, the travellers in the booking, children’s ages, preferences and special requests.
  • Traveller details for the booking: names as they appear in the passport, and passport copies uploaded through the booking page, used to book flights and hotels.
  • Acceptance of the booking terms: full name, signature, date and the version of the terms accepted.
  • Payment: the amount, date and status of the payment. Card details are entered on our payment provider’s secure page, and we never store card numbers or security codes.
  • Technical data: IP address, browser and device type, and pages visited, through cookies and analytics tools.
  • Partner details: company name, contact person and business information that hotels, operators and transport companies send us.

3. Why we use it

  • To prepare quotes and tailor-made itineraries.
  • To make bookings with suppliers and issue vouchers and travel documents.
  • To take payments, make refunds and handle payment questions with our payment provider.
  • To support travellers before and during the trip, including emergencies.
  • To work with our partners and manage contracts and invoices.
  • To meet legal obligations such as accounting, tax and fraud prevention.
  • To improve this website and our service.

We process personal data with your consent, which you give when you send us a form or message or accept our booking terms; to perform the booking you asked for; and to meet our legal obligations. You can withdraw consent at any time. If you do, we may not be able to complete a booking that depends on that data.

5. Who we share it with

We do not sell personal data. We share it only as far as needed with:

  • The suppliers of the booking: hotels, airlines, transport companies and attraction operators.
  • Our payment provider, for payments, refunds and payment questions.
  • Technology providers working on our behalf, for hosting, email, document storage and analytics. They may use the data only to provide their service to us.
  • Authorities, when the law requires it.

6. International transfers

We operate in Vietnam, our travellers come from several countries, and some of our technology providers store data in other countries. By giving us your data you agree to its transfer for the purposes described here. We take steps so that your data is protected wherever it is processed.

7. Cookies

We use cookies that are needed for this website to work. With your consent, we also use analytics cookies, for example Google Analytics, to understand how the website is used. You can accept or decline them in the cookie notice, and change your choice at any time through the “Cookie settings” link at the bottom of the page. Our quote pages may use analytics tools, with personal fields hidden.

8. How long we keep it

  • Booking, payment and terms-acceptance records: as long as the law requires, and at least until the period for disputing a payment has ended.
  • Passport copies: deleted 12 months after the end of the trip.
  • Inquiries that did not become a booking: deleted after 24 months.

9. Children

Information about children travelling in a booking is given by a parent or guardian, with their consent, and is used only for that booking.

10. Security

We protect personal data with reasonable measures: access limited to the people who need it, personal links for quotes, and payment on our payment provider’s secure page. No system is completely secure. If an incident affects your data, we will tell you.

11. Your rights

You can ask to see, correct or delete your data, to withdraw consent, or to object to its use. Send your request through our contact page, or through the consultant handling your booking, and we will reply within a reasonable time. We may need to keep some records where the law requires it, such as booking and payment records.

12. Changes and governing law

We may update this policy from time to time and will publish the new version here with its date. This policy is governed by the laws of Vietnam, including its personal data protection laws.